Terms of service

When you place an order, you are offering to buy the items in your basket. We accept the order when we send a confirmation email.

If an item is unavailable we will tell you and refund that part of the order. We do not take payment for an item we cannot send.

Prices are shown in pounds sterling and include VAT. Payment is taken at checkout through our payment provider.

We may change prices, but never after you have placed an order.

We deliver in the UK only and do not ship outside the UK yet.

Standard tracked delivery takes 2 to 4 working days and costs £4.95, or free mainland UK delivery over £60. Next working day is £8.95 if you order by 1pm Monday to Thursday. Highlands, islands and Northern Ireland take 3 to 5 working days at £9.95.

Send back unused items in their original packaging within 30 days for a refund to the original payment method, within 5 working days of the item reaching us.

Return postage is paid by the customer unless the item is faulty. A pan that has been cooked in cannot be returned unless it is faulty.

Every Halden pan, lid, trivet and grill press is guaranteed for 25 years against cracks and casting faults.

It does not cover rust from being stored wet, damage from dropping, cracks from plunging a hot pan into cold water, or chips to the enamel outside from knocks. Seconds carry the same guarantee.

These terms are governed by the law of England and Wales. Nothing here affects your statutory rights as a consumer.

Questions about these terms go to hello@haldeniron.co.uk or 0121 496 0347, Monday to Friday, 9am to 5pm.